Shipping Information

Overview

At Nachit, we're committed to delivering your bathroom fixtures and accessories safely and efficiently. We work with trusted shipping partners to ensure your order arrives in perfect condition.

Shipping Locations

We currently ship to all 50 US states and Canada. International shipping is available for select items - please contact us for international shipping quotes and availability.

Shipping Methods & Timeframes

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Please note that during peak seasons (holidays, promotional periods), processing times may be extended by 1-3 additional business days.

Order Tracking

Once your order ships, you'll receive an email with:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your shipment

You can also track your order by logging into your account and viewing your order history.

Shipping Rates by Item Category

Freight Delivery Details

Large items requiring freight shipping include special delivery services:

• Curbside Delivery: Item delivered to the curb or driveway (included in freight cost)
• Threshold Delivery: Item delivered inside the first door of your home (add $50)
• Room of Choice: Item delivered to the room of your choice on the main floor (add $100)
• White Glove Service: Includes delivery, unpacking, placement, and debris removal (add $200)

Delivery Requirements

To ensure successful delivery:

• Someone 18 years or older must be present to sign for the delivery
• Provide a valid phone number for delivery coordination
• Ensure delivery address has adequate access for large items
• For freight deliveries, inspect items before signing (damage claims must be noted on delivery receipt)
• For apartment deliveries, confirm building access and freight elevator availability

Shipping Restrictions

Please note the following restrictions:

• We do not ship to PO boxes
• Some items cannot be shipped via expedited methods
• Certain products may have regional shipping restrictions
• APO/FPO addresses: contact us for special arrangements
• Hawaii and Alaska: additional shipping charges apply (quoted at checkout)

Damaged or Lost Shipments

If your package arrives damaged or doesn't arrive at all:

1. For damaged items: Note damage on delivery receipt and take photos
2. Contact us within 48 hours at shipping@fakeemail.com with your order number and photos
3. For lost packages: Wait until estimated delivery window has passed, then contact us
4. We'll file a claim with the carrier and arrange for replacement or refund

International Shipping

International shipping is available to Canada and select countries. Please note:

• Shipping costs calculated at checkout
• Delivery time: 10-21 business days (varies by destination)
• Customs fees, duties, and taxes are the responsibility of the recipient
• Some items cannot be shipped internationally
• Contact us for a quote on large items or bulk orders: international@fakeemail.com

Contact Us

Have questions about shipping? We're here to help: